Customer Relationship Management ( Crm ) - 1456 Words

1. Introduction Customer Relationship Management (CRM) is significant in the service marketing these days, customers are the major element that relates to the company growth and profits. Understanding the customer purchase behavior and relationship is a key of success that commonly indicates the B2B B2C relationship management. CRM system provides the customer information that shows what customer wants and needs, and help sales person to increase the customer relationship with the organization. Besides, customer relationship management is used in the business and marketing strategies extensively by segment and targeting the major customer groups. The system presents the customer needs and performances that can help the company to attract the new customer, increase customer satisfaction, reduce the customer manage cost and increase sales productivity. Through the technology change and Web 2.0 has raised, more and more industries devote on innovation and adjusting their CRM systems. Technology completely changes the customer relationship strategies. The company can easily collect customer information and communicate their customers in many ways by using the online system, such as cloud database and multiplex interface. The characteristics of interactive and integration by internet will lead the relationship management more effective not only in business to customer, but also in business to business. To achieve the transaction, salesforces is the major factor.Show MoreRelatedCustomer Relationship Management (CRM)845 Words   |  3 PagesRM stands for Customer Relationship Management. It is an approach used to learn more about customers needs and manners in order to develop stronger relationships with them. Good customer relationships are at the core of business achievement. There are many technological mechanisms to CRM, but t hinking about CRM in mainly technological terms is a mistake. The more useful way to think about CRM is as a calculated process that will help you better understand your customers’ needs and how you can meetRead MoreCustomer Relationship Management ( Crm ) Essay831 Words   |  4 Pages CRM: Customer Satisfaction, Customer Loyalty, and Firm Profitability Customer Relationship Management (CRM) is a tool that helps track, manage and supply information about customer’s interactions with an organization to help contribute to customer satisfaction that leads to customer loyalty. Additionally, CRM programs provide tools and applications designed to target their efforts on the most profitable customers, target new potential customers, and generate sales and maintain relationshipsRead MoreCustomer Relationship Management ( Crm )1510 Words   |  7 Pages1) Introduction: Customer Relationship Management (CRM) is a key business strategy that optimizes customer experience and increases service or product value. CRM represents a function that relates customer satisfaction, customer behaviour, customer value and profit of an organization. The main goal of integrating CRM software is to improve the sales functionality, such as providing real time customer data history to the sales departments. Other benefits of CRM software include impro ved targeted marketingRead MoreCustomer Relationship Management ( Crm )857 Words   |  4 PagesCustomer Relationship Management (CRM) The most important aspect of any company that is involved in medium to big projects, is the company’s relationship with its clients. It is so important that companies like BNSF Railways, which was awarded Customer Relationship Management Excellence Awards in 2006 by Gartner Inc. (Schwalbe, K., pp 56, 2010), boosted its sales by simply investing more in customer relationship management. To reinforce the importance of CRM, studies conducted by HUFS College ofRead MoreCustomer Relationship Management ( Crm )1583 Words   |  7 PagesChapter 2 : CRM study 2.1 Defining CRM Customer relationship management (CRM) is an approach that company’s use to manage, analyze and interact with customers. It refers to the practices, strategies and the technologies used by companies to understand the customer’s needs and behavior in order to create and build relationships with customers and to follow them throughout the customer lifecycle with a focus on increasing retaining customers with driving the sales growth. The idea of a CRM system isRead MoreCustomer Relationship Management ( Crm ) Essay1406 Words   |  6 PagesCustomer Relationship Management (CRM) may be methodology} that supports degree organization’s decision-making method to retain long-term and profitable relationships with its customers. Some define CRM as simply a business strategy whereas others define it as a data-driven approach to assess customers’ current desires and gain The common variations of CRM include: operational CRM (O-CRM); analytical CRM (A-CRM); collaborative CRM (C-CRM); e-Commerce CRM (e-CRM); and mobile CRM (m-CRM) OperationalRead MoreCustomer Relationship Management ( Crm ) Essay769 Words   |  4 Pagesare target markets, customer relationship management (CRM), technology and breakthrough opportunities, building relationships with customers, and most importantly, customer lifetime value. Target markets are part of a marketing strategy. It is a â€Å"fairly homogenous group† of customers who a company wants to appeal to (pg 33). To determine their target markets, companies look at age, location, gender and etc. For example, a firm that sells winter apparel will target customers who live in cold regionsRead MoreCustomer Relationship Management ( Crm )3159 Words   |  13 PagesCustomer Relationship Management (CRM) is a strategy for operating all your enterprise’s relationships and interactions with your clients and future clients (What is CRM.) The CRM industry has been molded by monolithic trends over its lifetime. Back in the late 90s, intranets, extranets and the internet altered CRM into more collaborative approaches. The move to cloud has transformed CRM and the relative merchant success. It has definitely encouraged several more users to implement CRM solutionsRead MoreCustomer Relationship Management ( Crm )1223 Words   |  5 PagesCustomer relationship management (CRM) is an essential part of every modern business. At the beginning of 21st century, the customer power dramatically increased due to Internet and technology development. The objectives of CRM are to build profitable and long-term relationships with customers. CRM is a complete system that provides a 360-degree view of the customer. It is also a method that tends to capture the experience of the consumers, and gain their trust to remain loyal customers. It is alsoRead MoreCustomer Relationship Management ( Crm )869 Words   |  4 Pageswhat the custome r wants from them. Many companies have come to realize that customers and the service they receive are very important in expanding their brand. Because of that recognition, most businesses of the twenty-first century have developed customer relationship management (CRM) initiatives to better relate to their customer bases. What does customer relationship management (CRM) mean? Kurtz defines CRM as a set of strategies and tools that companies use to learn about customers (Kurtz, 2015

Rape Law in Nigeria - 4794 Words

IN THE SUPREME COURT OF NIGERIA On Friday, the 1st Day of June 2012 Before their Lordship Walter Samuel Nkanu Onnoghen ..... Justice Supreme Court Ibrahim Tanko Muhammad Suleiman Galadima ..... Justice Supreme Court Nwali Sylvester Ngwuta ..... Justice Supreme Court Olukayode Ariwoola ..... Justice Supreme Court SC35/2010 Between Edwin Ezeigbo .... Appellant And The State .... Respondent Judgment of the Court Delivered by Walter Samuel Nkanu Onnoghen. JSC his is an appeal against the judgment of the Court of Appeal Holden at Abuja in appeal no. CA/A/51 C/2007 delivered on the 8 th day of January, 2008 in which the court dismissed the appeal of the appellant against the decision of the High Court of Niger State of Nigeria, Holden at†¦show more content†¦Appellant later gave PW. 2 #8358;30.00 and warned her not to tell anybody about it; that Exhibit 2 shows that there was rupture in the hymen of PW.2 due to penetration by penal sharp (penis) as testified to by PW.5. Turning to the submission of counsel for appellant to the effect that neither Exhibit 2 nor PW.5 linked appellant with the commission of the offence, learned counsel submitted that the gist of the offence of rape is penetration which has been established in this case; there is no doubt that the offence of rape was established but what appellant disputes is the fact that he had not been linked with the commission of the offence as the offender. It is the further contention of counsel for respondent that evidence of PW.2, an unsworn evidence of a child needed corroboration to ground a conviction and that in the instant case such corroboration exists in the evidence of PW.5 and Exhibit 2; that the acts of the appellant in running away upon being confronted by PW.1 after buying the children ice cream and zobo together with appellant going to plead with the parents of the girls constitute further eviden ce of corroboration of theShow MoreRelatedThe Sexual Offences Bill 2015 Essay1255 Words   |  6 Pagesyet to get the presidential accent which would make it into law. Given the status of the bill pending the accent of the president it is not yet law and thus is not yet legally binding; however the SOB in its mandate to protect all persons from sexual offences such as rape, defilement, indecent exposure, sexual assault and a varying newly introduced elements of sexual offences has a very strong link t o the subject of child marriage in Nigeria hence the reason of its examination as it relates to childRead MoreEffects Of Gender Inequality On Children1275 Words   |  6 PagesAfter colonization and gender inequality began to exist, there were causes and there were effects of gender inequality in Nigeria and these effects were: Child Mortality: According to Unicef, Nigeria loses about 2,300 under five-year-olds and 145 women of childbearing age every single day and this makes Nigeria the second largest contributor to under-five and maternal mortality rate† (Unicef). What people tend to forget is that this is an effect of gender inequality, gender inequality decreasesRead MoreBackground And Consequences Of Child Sexual Abuse1585 Words   |  7 Pagestopic in question. Facts have been brought through interviews, questionnaires and internet browsing. Relevant sources have been properly referred. This report is presented to bring the harsh facts regarding Social Responses to Child Sexual Abuse in Nigeria, author do hope this piece of paper will bring the light on relevant facts and concerned authorizes take some steps to make the condition better. Chapter I: Background and Consequences of Child Sexual Abuse Introduction Sexual forcefulness is a commonRead MoreCapital Punishment Is The Sanctioned Practice1605 Words   |  7 PagesCapital Punishment Country Name: Nigeria BRIEF BACKGROUND OF THE TOPIC Capital Punishment is the sanctioned practice that puts someone to death in response to crimes. There are many and varied types of execution used around the world today, including: beheading, electrocution, hanging, lethal injection, shooting in the back of the head, and by firing squad. People have been working to end executions since 1977, when only 16 countries had abolished the death penalty in law or practice. Today, the numberRead MoreA Report On Nigerian Government1250 Words   |  5 Pagesofficials. People in the Nigeria are currently living in extreme poverty. Government officials are taking all of the profits made from the sales of oil leads to a horrible infrastructure. Nigerian citizens are unable to have access to electricity and water. On another note, CIA World Factbook states that the literacy rate in Nigeria is currently seventy-two percent and females at fifty percent (CIA Work Factbook). Due to the corruption of government officials, making it hard for Nigeria to create growthRead MoreBoko Haram Is A Terrorist Group949 Words   |  4 PagesBoko Haram is a terrorist group that primarily has its stronghold in Nigeria. It consists of a rough group of barbaric Muslims that are terrorizing the villages over the area. This group frequently kidnaps girls from well-educated westernized villages to keep them from education because according to Sharia law, which is the Islamic religion, ladies should be illiterate, and should be stay at home moms, with their kids. These events, deeply trouble villages, and vulnerable places of attacks. BokoRead MoreBoko Haram And Its Effect On Women And Children1604 Words   |  7 PagesBoko Haram is the infamous insurgency that sprang up in Nigeria in 2002 with then relative influence that has now gone on to gain worldwide attention thanks in part to their horrendous abduction of over 200 young schoolgirls. This terrorist group is responsible for â€Å"numerous attacks on government and civilian targets that resu lted in thousands of deaths and injuries, widespread destruction, the internal displacement of 1.8 million persons, and the external displacement of an estimated 191,000 NigerianRead MoreDomestic Violence : A Threat Faced By Women1936 Words   |  8 PagesCHAPTER ONE 1.1 INTRODUCTION Domestic violence is a threat faced by women all over the world. It is an epidemic affecting individuals in every community, regardless of age, economic status, race, religion, nationality or educational background. In Nigeria, women experience violence mostly from their male counterparts. According to findings from the National Violence against Women Survey, one in every four women will experience domestic violence in her lifetime. Domestic violence and abuse is stillRead MoreThe Current State Of Sharia Law2741 Words   |  11 PagesThe current State of Sharia Law in Africa Nicholas D. Salinas Celeste Garcia Martha C. Perez Joselin Mata Texas AM International University Abstract Africa isn’t not necessarily considered to be a region that has a majority of muslim communities, it does inhabit a surprising amount who do practice that religion. A particular and highly influenced aspect of the muslim community is that of sharia law. Sharia is basically the legal code many of those who are muslim practice. Though many wouldRead MorePolice Enforcement And The Minority Community Essay1697 Words   |  7 Pagesgetting lenient sentencing and even most of the times are given opportunities to recoup their wrong doing activities. To fix this type of negative policing, United States needs to call for epidemic law revisions and spend trillions of dollars to reform policing in order to rebuild the trust between law enforcement and the minority community. Police officers in the United States are placed with an enormous authority leadership role, and are let go without investigating their actions when they

My Personal Experience Of Having Friends And Best Friends

I’m going to tell you my personal experience, about having friends and best friends. In my case I no longer have friends or best friends. I don’t consider having friends for a couple reasons and you will find out why. I think that I’m better off being somewhat anti-social. It seems to work out a whole lot better for me. One main reason, I don’t consider having any friends are because now a nowadays loyalty is hard to find in a person. My best friend and I, had been friends since we were eleven years old. I allowed her to move into my husband’s and my home. Let me tell you, it did not last long, due to being a back stabber, un-loyal, not helping us like we have done for her, and not being a very good friend at all. I brought her into my†¦show more content†¦I have always had to figure things out on my own. My friends never offered much help. It’s a shame when you are a good friend to people and in return they aren’t for you. Fr iends are supposed to help each other and be there for one another. Something else I have experienced is that, you can’t be friends with someone that you can’t relate with on any level. For example, my ex best friend and myself, she was single and had two kids, she likes to go clubbing and be with different guys. Me, I’m married with one kid, Id much rather spend time with my family, also I’m very dedicated to my husband. See the difference, now you can imagine it was hard for us to hang out and have fun. We are two different people with different morals. Therefore it was not easy for me to be around her a lot, so we barely hung out. My experience has not been the easiest, but I always knew I had to learn the hard way and I sure did. I had plenty friends in high school. The thing is, now we are all grown up and have different lives, we all are different people. Nothings the same when you grow up. Your personality changes, the way you think, your outlook o n life, your lifestyle and all sorts of other things. A lot can change, because someone I thought I once knew, I guess I didn’t know anything about her at all. This all concludes how my experience influenced me. I’m going to worry about my little family and myself before I stress about anyone else. I’m aShow MoreRelatedMy Personal Experience Of Having Friends And Best Friends751 Words   |  4 Pagesgoing to tell you about my personal experience, about having friends and best friends. In my case I no longer have friends or best friends. I don’t even consider having any for a couple reasons and you will find out why. I think that I’m better off being somewhat anti-social. It seems to work out a whole lot better for me. One main reason, I don’t consider having any friends is because now a day’s loyalty is hard to find in a person. My best friend and I, had been friends since we were eleven yearsRead MoreFriendships : Friendships And Friendships896 Words   |  4 Pagesâ€Å"It is the friends that you can call at four a.m. that matter.† There are many different types of friendships. Casual friendships, opposite-sex friendships, and long term friendships are all examples of the different and common types of friendships used today. Casual friends are those you can text and hangout with every once in a while, without any sort of attachment. Friends of the opposite sex are those who help you with your relationships when you are having problems, and also friends who can giveRead MoreThe Sociological Imagination On My Personal Experiences943 Words   |  4 PagesIn this paper, I will use the sociological imagination to connect my personal experiences of growing up in a nuclear famil y to comparison of growing up in a divorced family. I’m from a nuclear family and my best friend is from a divorced family. â€Å"Some people still think the average American family consists of a husband who works in paid employment and a wife who looks after the home, living together with their children† according to Giddens, Anthony pg. 447. That’s not the case in many householdsRead MorePeer Review Essay1066 Words   |  5 Pageslike my parents uniqueness and disclosure, but using the criteria given from the chapter it seems reasonable now. 1. The first feature of uniqueness ranges vastly from the general classmates to significant other category for many reasons. Communication determine by social rules is different for each category, for example I would not make insults or rude comment to my parent even if it was all in good nature. I would however do so in some cases to my best friends. When it comes to best friend offendingRead MoreMy Best Friend And My Boyfriend943 Words   |  4 Pagesme I couldn’t really chose between my best friend and my boyfriend. In some cases I believe my boyfriend would be my favorite person, because he knows so much about me, we are with each other often, have a good time together, and share many experiences with one another. I also believe my boyfriend would have a greater advantage over my best friend, because eventually a person falls in love and their significant other becomes their best friend and their lover. My boyfriend makes me feel special,Read MoreModule 1 SLP; Review Education pays: The Benefits of Higher Education for Individuals and Society902 Words   |  4 Pageshard worker at my last job making less money so with making more I will feel Im getting the pay Im am worth wit the attached education. Health? As a bachelor degree holder I will have a better chance of being covered by a employer-provided health insurance and when people are more satisfied at their job; they are healthier. Civic Involvement? As a bachelor degree holder I am more likely to be increase my civic involvement by educating myself on issues that will effect my new tax bracketRead MoreMy Personal Reflection On My Life Essay1656 Words   |  7 Pagesautobiography† in class easily sent a shiver down my spine when it was announced. I sat there thinking to myself, â€Å"Okay†¦ I’m a 5’9,† sport loving, white guy that stayed at his home town college. I am just about as average as it comes, this paper will surely be the death of me.† However, after only a handful of classes I realized there’s a lot more to each and every individual that is worth sharing and learning about. What’s average on a personal level could be extraordinary to someone living in differentRead MoreThe Means Of Friendship : Friendship, And Friendships952 Words   |  4 Pageshonesty and support. Not only humans, but even animals when separated from their friends develop feelings of loneliness an d isolation. Most of the relationships involve a certain kind of boundaries, whereas friendships can have no boundaries, rules and regulations. From my perspective, there can be friendship with different species which seems unusual and yet it exists. If it weren’t for that bold decision of making friends with different species, then we humans wouldn’t have evolved in the first placeRead MoreWhy We Should Be Discussed Around The Dinner Table1156 Words   |  5 PagesThere are certain subjects that are best avoided at school. There are things that shouldn’t be discussed around the dinner table. From athletics to sex, religion and politics, a trip abroad, or an experience helping the â€Å"disadvantaged† it is often in one’s best interest to avoid these affairs. It’s true that these topics are clichà © or inappropriate or perhaps just contentious, and yet they play a major role in our lives. Without these experiences and personal values every person would be the sameRead MoreAre You Nervous For Jr. High Can Be A Nasty Place?868 Words   |  4 Pagesdon’t have to be scared anymore. I’m going to show you how to survive these intimidating three years, including everything you need to know for Jr High. There are many, many things you must know to survive, but two main things are being social and having study skills. I will introduce these mandatory rules to you. Jr. High can be a nasty place. Notice how I said can? You control how you are going to handle it. A very important thing you need to have is study skills. You need to pay attention in

Alcohol Abuse Among Teenagers Essay Example For Students

Alcohol Abuse Among Teenagers Essay Alcohol Abuse Among Teenagers Essay: General View: Its very interesting that I find myself writing about something that not only is commonsense, but what is more, something that every one knows about in general but may not in particular. Alcohol use among teenagers is a serious problem and is responsible for death and injury in automobile accidents, physical and emotional disability, deterioration of academic performances, aggressive behavior that causes a number of other sociological problems in families and among friends. It is also the primary cause of criminal behavior and a leading cause of broken marriages. As we know its a broad topic therefore Ill look at the role that alcohol plays in the society and its impact on teenage addiction. MATTER OF CONCERN (Causes and effects) The age when young people are taking their first drink is becoming lower each year. MATTER OF CONCERN (Causes and effects) The age when young people are taking their first drink is becoming lower each year. Many studies show that preteens are experimenting with alcohol and many are already heavy drinkers (Cahalan 1997). It may be difficult for parents and teachers to believe that a seventh grade student can have an alcohol problem, but a study of student drinking practices shows that 5% of seventh-grade boys and 4.4% of seventh-grade girls are seriously abusing alcohol (Royce 1996). Thats why we see the consequences in terms of antisocial behavior, school failure, attention deficit, learning disabilities and road accidents among the teenagers. THE MAIN CAUSE .. MEDIA. Despite the problems caused to young and old by alcohol, society sends mixed signals to its youth. Media presents alcohol drinking with peers as not only acceptable but also to insure friendship and as a romantic beverage. Movies present a realistic picture of alcohol abuse. A report by ;scientific analysis corporation; examined drinking practices on television and found that out of 225 programs 701 alcoholic drinking acts were recorded which were against the voluntary code (Jean Lennane,1995) of the liquor industry. The code states that: a) Any actor shown drinking must be over the age sixty. a) Any drinking shown should be natural, sensible and responsible. a) Ads should not suggest that drinking alcohol contributes toward social, sexual or supporting success or as being a pre-requisite of relaxation. a) Ads should not challenge or dare people to consume alcohol. We can see the ads any night and judge rather how many dont breach the voluntary code. AVAIBILITY AND ACCEPTABILITY A leading cause is that alcoholic drinks can be easily obtained and these are socially more acceptable than other drugs. Parents, teenagers and educators often fail to realize the potential for problems that alcohol presents to the immature psyche and body(Kay Healey, 1997). At the time when body and emotions are maturing, frequent or excessive use of alcohol can cause irrapareable damage. MISCONCEPTION: Drinking alcohol is only viewed as an adult behavior in the society. Alcoholic beverages are advertised and marketed as being associated with sexuality and romance, but, infact alcohol is a depressant which decreases overall sexual performance and dulls pleasurable feelings. (Kay Healey,1997) FAMILY FACTORS: Parental attitude and behavior regarding alcohol use play important role in how their children view its use. Evidence exists that a family history of antisocial and poor parenting increases the risk of having children who use alcohol and other drugs. The home is the primary source of alcohol for the young adolescent. ADOLESCENT DEVELOPMENT: Teenagers report that they drink for enjoyment, to forget problems or to reduce stress and anxiety in their lives. Teenagers, however are at increased risk of becoming intoxicated while drinking less than adults because of their limited experience with alcohol and smaller body size. Depressed or those teenagers who have been physically or sexually abused may use alcohol in an attempt to cope with their psychological distress Great Wall of China EssayDRUNK DRIVING Inexperienced driving combined with inexperienced drinking is a deadly combination .A report from ;National Centre For Health Statistics; shows that motor vehicle accidents are the leading cause of death among persons Between 15-23 years of age. Although they may reserve the right to drive, but, of course no right to put the others in danger while accidents. OTHER EFFECTS: Underage drinking has countless effects and therefore, its impossible to take all of them into account. Research shows that of those who began drinking at the age of 18,66% subsequently are classified with alcohol dependence and 7.8% with alcohol abuse. If a person waits untill .